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Cookie Policy

Last updated: 06 February 2020

1. Our Use of Cookies

1.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

1.2 By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for the purposes of enhancing your browsing experience, demographic analysis, marketing analysis, advertising, analysis of trends and shopping habits and usability. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

1.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law.

1.4 Before Cookies are placed on your computer or device, you will be shown a message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

1.5 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

1.6 The following first party Cookies may be placed on your computer or device:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Name of Cookie Purpose
EuCookieWarning3 Determines if you have previously accepted the cookie warning
.ASPXANONYMOUS Provides a unique visitor ID to our web server, used to ensure you are given unique content
ARRAffinity Links your current session to a specific web server, ensuring we remember your current session data correctly
ASP.NET_SessionId Identifies your current session to ensure we server the correct website data
ReferralBlog Identifies which blog, if any, you entered our site via
ReferralCode Identifies which marketing campaign, if any, you responded to when you first entered our site
VisitorId Identifies you on our servers, allowing us to auto-fill forms and remember your previous interactions

1.7 Our Site uses analytics services provided by Google Analytics, HotJar.com and Tawk.to. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

1.8 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

1.9 The analytics service(s) used by Our Site use(s) the following Cookies:

Provider Purpose
Google Provision of tailored advertising and marketing material
Google Analytics Analysis of browser, operating system, usage, shopping trends, navigation and basic demographics
YouTube Analysis of video views, operating system and basic usage trends
TrustPilot Analysis of review views, operating system and basic usage trends
WillAssociates Retaining your basic contact details, customising your experience, auto-filling forms
HotJar Screen recording and detailed analytics and analysis
Tawk.to Customisation of online-chat window, remembering previous chats and identifying your previous interactions

1.10 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

1.11 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

1.12 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

For any additional information contact The Honey Group by calling us on 0800 9500 700 to arrange a free, no obligation consultation at a time convenient to you and your loved ones, in the comfort of your own home.

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